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Six Small Acts of Rebellion – By Michael Bungay Stanier

The following is the first of two posts by Michael Bungay Stanier, senior partner at Box of Crayons and author of Do More Great Work.

I don’t know about you, but I’ve always been pretty much a Good Boy. Without wanting to delve too much into my psychological underbelly, it’s probably got something to do with being an eldest son and the drive to Be Responsible and Get Approval and quite possibly Save The World.

In any case, I quite like rules and (this may surprise some of you who know me) I quite like following them.

The problem is, following rules keeps you doing Good Work and I’m all about helping you do more Great Work.

So here are a couple of insights that help me (and might help you) with a need to conform.

Let’s start with Katharine Hepburn: “If you obey all the rules, you miss all the fun.”

And then here’s an insight from Mike Abrashoff, the former Commander of the USS Benfold and author of a book from a number of years ago, It’s Your Ship: “If a rule doesn’t make sense, break it. If a rule does make sense, break it carefully.”

So here are six ways to break some of the rules – without setting your life ablaze in the fires on anarchy and chaos.

1. Brief emails

Seth Godin pointed this out the other day – make all your emails two sentences. Or less. Here’s the philosophy explained as clear as day: http://two.sentenc.es/

Email is a transactional form of communication, an exchange of information. Discipline yourself to write less.

2. Ask for the minutes

Not minutes as in Days, Hours, Minutes – although I’m sure that metaphorically this is a good idea too – but the minutes of the meetings you’ve stopped going to.

You know as well as I do that meetings are killing you. They waste your time, chop up your day, suck the life-force from you.

Perhaps I exaggerate. But not by much.

Pick your bottom 10% (or better, 25%) of meetings, and ask them to send you the “decisions made/actions agreed” notes.

3. Embrace adequate

You can’t do everything excellently. So stop kidding yourself that you can.

And even if you could, why would you? Most things don’t need to be done excellently. They just need to be Good Enough. Adequate. Sufficient.

Anything else, and your over-engineering the solution.

Keep Excellent for your Great Work.

4. Halve something

The number of words on a slide.
The number of slides.
The length of a meeting.
The number of people in the meeting.
The number of meetings attended. (See point #2)
The time spent doing email.
The time spent in the office.
The number of “busywork” projects.

That’s a start.

5. Find out what really matters

Sometimes it can feel a little like we’re wind-up toys. Not that anyone has wind-up toys anymore, but if they did – that’s what we’d feel like. Somewhere back in time and space we started something, and then along the way the doing of it trumped the why I’m doing it.

Go back to your boss and ask her, “What are the top three things you really really care about? And what does success for each of those three things look like?” If you’re your own boss, ask yourself these things. And when you know the answers, decide what you need to do differently.

6. Ask a question

Nueorscience shows us that when you give advice, not much different happens in the electrical activity in the brain of the person you’ve just advised. But when you ask them a question that creates an A-ha! moment, you can actually see the new neural pathways being formed. How amazing and cool is that!

So get better at asking (yourself, others) questions:

What do you want?
What really matters here?
What would make the most difference?

What would be a small act of rebellion?

————-

Michael Bungay Stanier is the author of Do More Great Work: Stop the busywork and start the work that matters. He also created The Eight Irresistible Principles of Fun, and is the Senior Partner of  Box of Crayons, a company that helps organizations do less Good Work and more Great Work. You can follow his blog at www.BoxOfCrayons.biz

What’s the Worst That Can Happen?

Fourth in a series of posts inspired by Seth Godin’s Linchpin

The odds of a plane crashing from turbulence are essentially zero, so I sit and enjoy it. It’s like a ride at an amusement park.  -Seth’s friend John

What are the odds that you never work again, your spouse leaves you, your kids disown you, and you lose everything — your possessions, your clothes, your employee of the month trophies — leaving you naked, homeless and familyless in perpetuity?

Essentially zero.

Our worst fears are also the most unrealistic. So why not create a flight plan, buckle up, and enjoy the ride? It might be bumpy. But the worst that can happen isn’t the worst that can happen.

When Life Gives You Lemons, Make . . . Ads? By Mark St. Amant

You may or may not remember my first “Huzzah! I was unceremoniously laid off, too!” guest post here at PFTA back in April, ‘09. No worries if you don’t; feels like thirty years ago. Which would have made zero sense, considering I would have been twelve…and, let’s be honest, why should a pre-teen have expected to get, let alone keep, a job in advertising? Aren’t there child labor laws, even in professions where people rarely sweat or have digits lopped off in horrific textile machinery accidents? Chris Hansen needs to look into this when he’s through nabbing suburban pedophiles.

Anyway, the gist of that original piece was this: we layoff-ees, in order to land our next ad gig, might have to cast a wider net and abandon our comfort zones creatively, financially or geographically. After all, that’s what our forefathers did when their personal Swords of Damocles fell during their Depression, one that – let’s face it — due to the glaring absence of Twitter, Facebook, Dunkin Donuts, Hulu, venti lattes, ESPN and/or online porn, was far greater and more depressing than our Depression. They didn’t whine, they didn’t waste valuable time on hypothetical “If I’d only done this better…” or “Why wasn’t that weasel hack suck-up [insert name of weasel hack suck-up here] canned instead of me?!”-level armchair quarterbacking. They just did what they had to do in order to provide and survive. Period.

(For what it’s worth, it wasn’t all just bullshit preaching sans practice, either: I ended up moving my family 2,000 miles from Boston and taking a pretty sizable pay cut for a new job…but did so happily, knowing how lucky I was to have found a job in the first place.)

But enough about the past. Like Mark McGwire, I’m not here to talk about the past. (Yet unlike McGwire, my testicles are not ‘roid-shrunken Ocean Spray Craisins.) I’m here to talk about the future. Specifically, the bright future of all the people whom I’m watching/listening to in “Lemonade” even as I write this. I’m now on my fourth or fifth viewing, yet I’m always blown away by the strength, good humor, innovation, and almost otherworldly insight and perspective demonstrated by those in the film whom I’m lucky enough to know well (Bob, Lawson, Lisa, Erik), barely (Michelle, Kevin), or not at all (everyone else). And watching “Lemonade,” I always, albeit momentarily, find myself envious of those who’d escaped the business – yes, I know envy is one of those meddling Deadly Sins for which Kevin Spacey mangled all those people in Seven (poor Gwyneth!) – found their “calling,” and are now basking in the glow of a reinvented life and a new, uber-positive outlook powerful enough to inspire and enlighten friends and strangers alike. (Those lucky bastards! Painting…roasting coffee…doing yoga!? Just who in the hell do they think they are – people with actual lives!?)

Okay, I lied. More about the past. I’ve been canned twice: first in 1996 by a small, now-defunct agency; second last March by a large, still very much alive one. And while I have happily left under my own power a couple times (versus being chloroformed and dragged out, KGB-style) to do some other writing, whenever I was subjected to those inglorious, soul- and ego-crushing layoffs – nothing worse than having that pink slip forcibly jammed down your esophagus with a battery acid-soaked toilet brush — I typically pretended to be quasi-amused and wholly optimistic about my new (to steal from the film’s tag line) “blank page” in life. But, truthfully, I was always surprised, embittered, confused, a tad emasculated (speaking of shriveled gonads), and, more than anything else, scared. Especially last March, with our second child on the way, a mortgage to pay, et cetera et cetera bla bla woe is me you’ve all been there so I won’t whine.

Worse, it made me even more disdainful of a business that, frankly, I was always a tad suspicious of in the first place. Each time I was exiled, all the stuff I enjoyed about advertising – endless collaboration, the thrill of cracking a tough assignment, the pride of watching younger teams come up with ideas I wish I’d conjured up, and just laughing my ass off several dozen times a day and not being shushed – those things instantly vanished, replaced by warts that grew uglier and more pronounced: empty claims of “New and Improved!” when a product remains “Unchanged and Shitty!” Vapid, meaningless, slaved-over tag lines that are as disposable as the client “relationships” fostered by legions of hand-wringing, ass-covering account types. Rude, discourteous, imagination-starved clients who, when they aren’t rolling their eyes, have their faces buried in their Blackberries while you tapdance like a trained monkey for their elusive approval. Poseur, wannabe rock star creatives who skulk around complaining about the bleakness of life and their misunderstood “art” when, in actuality, they’re hawking 99-cent double cheeseburgers or $99-per-month Jettas as shamelessly as the late Billy Mays hawked Oxi-Clean. Awards shows that couldn’t get farther up their own asses were they literally held inside giant, anatomically correct human rectums. And, most glaring of all, shoddy talent- and character-evaluation on the part of the powers-that-be. (After all, if we were fired, those poncy, powdered wig-wearing Bonnie Prince Charlie ECDs and HR cyborgs couldn’t possibly know what the hell they’re doing, right?!)

Put it this way: not too long ago, someone who’d be on advertising’s Mount Rushmore (if there were such a thing) said to me, “Reading your books, it’s pretty clear you didn’t like advertising too much.” Damn. Was I that obvious? I guess at times, no, I didn’t like this business. At all. Which is not a condemnation of any one particular agency at which I’ve worked. Rather, those aforementioned “warts” are fairly emblematic of all agencies, so, admittedly, advertising in general and I had always had a love-hate thing. I loved the creativity, the people whom I was lucky enough to work with and learn from, the un-tethered freedom, the reward of seeing the fruits of your labor (an actual, finished product on TV or the Web or wherever), but I barely tolerated all the accompanying headaches (see “cyborgs-comma-HR,” “creatives-comma-sulking” and “layoffs-comma-heartless”).

All of which makes me thankful that “Lemonade” came out when it did versus when I was most recently canned. Because had I seen the film in March of ‘09, I might have been inspired to say “Piss off, Ad World!” once and for all and pursue something I deemed more fulfilling and/or world-changing. Which would have been a shame because, in a shocking turn of events, my latest layoff, when the smoke cleared, did something I never would have imagined: it re-ignited my passion for advertising.

So why have I, of all people, become a Born Again Ad Guy, so to speak?

Maybe my layoffs, and accompanying fear, uncertainty and emasculation, have matured me, or simply put more of my life into perspective. Maybe, prior to this past August when I started my new gig, despite having worked at some great places with some great people, I just hadn’t found an agency that seems completely in lockstep with how I like to live and work — i.e. a place that, rather than being a rest stop on a haphazard journey to some other nebulous “more fulfilling” destination, just might be, instead, the destination itself.

Maybe it’s a byproduct of knowing that I had to take some chances in order to avoid stagnation, being thrust back into a hyper-kinetic creative environment, surrounded by new and innovative coworkers, and pushed and challenged by some truly trusting, very sharp clients. Might be the thin mountain air depriving my brain of vital oxygen. Hell, maybe after playing Charlie Brown to advertising’s Lucy one too many times, I’ve finally wisened up and learned how to kick the football before that mischievous bitch can yank it away again. Who knows, really.

But I do know this: while “Lemonade” will (rightfully) inspire scads of people to abandon this occasionally maddening, heartless business altogether for greener pastures and reinvented, non-tagline-writing-and-logo-resizing-lives – and I couldn’t be happier for those in the film and others who’ve found their true callings despite (because of?) an economy morphed into a post-apocalyptic wasteland that would make Cormac McCarthy shudder – I hope you never, ever feel bad, let down or guilty if and when you end up right. Back. In. Advertising. Don’t feel like you’re cheating yourself, or compromising, or settling for a less “film-worthy” life. Don’t question your talents, drive or ability to reinvent yourself if it turns out that advertising – that aforementioned means — once again becomes your end (at least for now…or forever…it doesn’t matter.) And don’t feel like some kind of karmic turncoat for collecting a paycheck from the cold, soulless Marketing Man, as if you’re a lung cancer survivor going to work for R.J. Reynolds.

Because, trust me, I worried that I’d feel all of the above and then some. But I didn’t. And if the last six post-pink slip months have taught me anything, it’s that doing something you love and working in advertising are,  amazingly, not as mutually exclusive as I once feared. Even with its many warts, we really are lucky to work in an industry that demands so much of our minds. That lets our synapses explode and run wild even down insane, irrational paths, and reminds us nearly every single day, to quote Steve Martin, “There is no harm in charging oneself up with delusions between moments of valid inspiration.”

We’re not digging ditches, working in the kill room of a slaughterhouse or testing rectal thermometers (if that’s even a job, which I pray it isn’t). And despite the cruel, unanticipated, anvil-fisted blows advertising has occasionally landed straight to your solar plexus (which is how Houdini died, mind you, so it’s no minor assault), temporarily knocking out your wind, confidence, faith and trust, once the layoff smoke clears and you land your next job — and keep the faith, you will get another job — you just might discover that making ads is still a perfectly admirable, personal, fulfilling way of making lemonade.

_____

Mark St. Amant is an ACD at Crispin Porter + Bogusky, and the author of two books: “Committed” and “Just Kick It.”

Blood On The Floor – By Brad Mislow

Tell me. When you have a killer idea, who do you trust more to get it through? An ego-driven, bombastic leader? Or a group of individually sound-minded, patient people who believe everyone should get a say? There are pros and cons to both approaches, but I’d bet any future award show money that the ego-driven leader has a better track record than any sensitivity-trained committee. Advertising used to be full of strong-minded leaders. You knew who they were because they named their agencies after themselves. And they had really big offices. The halls reeked of ego, but dammit, they would fight. And fight hard. And fight to the end. If they believed in you, or your idea, they would fight for you too. Sure, a lot of feelings got hurt along the way, but the work got done. These are the people every agency needs. Because sometimes a little blood on the floor is a good thing.

I’m not saying everyone should ignore everyone else’s sensitivities. Nor am I saying that we need an office full of bullies who scream until they get their way. There’s an art to the act of persuasion (you work in advertising, remember?). But think about it, if you’ve been rising in the ranks of your company, there’s a chance someone put blood on the floor for you. And the higher you ascend up the ladder, the greater the chance that you’ll have to unsheathe that office machete yourself.

Now what makes the notion of blood on the floor even more bizarre are the things we actually fight for in this business – goofy TV spots, casting picks, a style of typeface, a background color on a homepage, a line of copy that borders on risqué. And risqué in advertising is always 20-years behind what the popular culture thinks as risqué (two men accidentally kissing? Hide the children!). In the end, all the decisions that affect advertising executions don’t amount to a hill of beans in the world outside of advertising. However, in a business staffed with creative people, the work is our lifeblood. Egos can be easily bruised. The creative mind wants what it wants, and that’s when the push-pull of negotiation can become someone’s battle. Blood, meet floor.

We all know what happens creatively when there’s a lack of a strong leader: mediocrity and milquetoast. Ads that once had promise now look like they need resuscitation. Compromise may be necessary in a friendship and/or marriage, but in a creative field it can mean the difference between awe-inspiring and awful. All because no one bothered to fight for what was good.

After all, once the ideas are shown to clients, it becomes a different battle altogether. No one can control what clients think and feel. They are going to make changes to whatever is presented to them. It’s their right and their money after all. However, the troops shouldn’t be made to surrender before leaving the building. A good leader prevents this, even if it means shedding some invisible red stains on the carpet.

——–

Brad Mislow is a freelance senior copywriter/ACD who lives in New York. No blood was spilt in the writing of this post. However, he’s sure plenty was in the work found on bradmislow.com

The Resistance

Third in a series of posts inspired by Seth Godin’s Linchpin.

A woman I know was laid off in 2008 after a 14-year career in broadcast journalism. Now at the end of her financial rope, she had just a couple months of living expenses left and no real prospects of another job. She was understandably scared.

“What should I do?”

I replied with my personal go-to philosophy. My beacon. My intent. The ace up my sleeve. I passed on the wisdom I learned from Lisa Hickey in Lemonade.

“Don’t be the person out there looking for the job. Be the person out there doing something interesting.”

I sat back, expecting the great spot light of epiphany to shine in her eyes. Go forth, and be interesting! She would surely cherish this chestnut forever.

“But I tried that and I’m still broke.”

Well, what are your passions? What do you love to do?

“I love broadcasting, but it’s a dying industry. There’s no future in it.”

What do you love about broadcasting?

“I love communicating. I also love networking. But there’s no money in that.”

Have you considered working for yourself?

“I have but I don’t have a spouse to support me.”

But. But. But.

In Linchpin, Seth Godin calls this “the resistance,” a term he credits to Steven Pressfield.  It’s the part of the brain that wants to retreat to the comfort of normalcy and inaction. Godin writes that the resistance “is working overtime to get you to shut up….The resistance is afraid. Afraid of what will happen to you (and to it) if the ideas get out, if your gifts are received, if the magic happens.”

There are so many reasons to not do something. But the biggest is that the voice that asks “what if?” is usually drowned out by the voice that screams “it’s too scary.”

I’m often asked, “what is the biggest difference between entrepreneurs and employees?”

And my answer is, a high tolerance for fear. You’ve got to be confident in your own ability to fail.

Failure isn’t a possibility. It’s a certainty. When you were a baby, you failed all the time. No toddler walks on the first try. No child can write his ABCs without lots of practice.

Look back at your own life, and you’ll see a string of failures. You’ll also see a string of successes. You’re walking. You’re writing. You graduated. If you’ve been laid off before, it also means you’ve been hired before. If you’ve failed at something, it also means you attempted something. You’re alive. There are people around you who love and support you.

Embrace failure. Believe you can recover. It’s the only way to resist the resistance.

Thrash Early and Often

Second in a series of posts inspired by Seth Godin’s Linchpin.

I quoted Seth Godin’s Linchpin in my last post. But I didn’t give him enough credit. “Lean forward” was directly inspired from his chapter about “Becoming The Linchpin” and the steps people and businesses need to take to be indispensable.

Books like Seth’s always trigger ideas. So rather than thinly veil my inspiration, I thought I’d try something different. As I finish reading Linchpin, I’m going to do a series of entries that are directly inspired from it. Think of it like this Hugh MacLeod’s collection but in blog form.

Today’s Seth ripoff: Thrashing.

Some months back, my goal was to evolve PFTA into a job finding/survival resource for the ad industry. I got tons of help from tons of people to launch a beta version of what the new site was to become. A small army of volunteers spent untold man hours getting it ready. And because it was done after hours and without pay, it took a lot longer to launch than anyone would have liked.

As designs started coming in, flaws in planning became more and more obvious. We overlooked that people would need to retrieve forgotten passwords, for instance. Some seemingly basic stuff  slipped through the cracks, and it was because there was too much emphasis on the finishing and not enough on the starting.

In other words, I was thrashing at the end of the process instead of where it belonged, at the beginning.

“Every software project that has missed its target date (every single one) is a victim of late thrashing,” Godin writes. “The creators didn’t have the discipline to force all the thrashing at the beginning.”

Guilty as charged. Launching the PFTA beta was a testament to haste and late thrashing. Now, compare that with all the forethought that went into Lemonade, and you get a sense of how results can differ.

90% of our thrashing happened before Marc Colluci ever yelled his first “action.” We did tons of planning. Sifting through stories. Mapping out shots. It even took days of concepting with Todd Gallentine just to name the thing.

Got a grand or even pet project in mind? Mapping out the ideal trajectory to your career? Learn from what PFTA did wrong and Lemonade did right. Turn the thrash pyramid upside down and spend your man hours getting it right early.  Believe me when I say it makes all the difference.

Lean Forward

First in a series of posts inspired by Seth Godin’s Linchpin.

A few years back a bunch of advertising-displaced friends reunited for a whitewater rafting trip.  I came from New York. Three others came from Boston. One lived in Vegas. And we all descended on my former partner in Chattanooga, who was to be our river guide.

I was the only one who had never been on class-anything rapids. The extent of my paddling experience amounted to a canoe trip down Boston’s docile, capless Charles River. And for the most part, my lack of water legs didn’t slow us down any.

For the most part.

I don’t know if this particular stretch of river was class 4 or 5 or 73, but we somehow ended up on top of a rock. A big one. With lots of other big rocks in every direction. And water rushing so violently around us that I couldn’t hear the guys screaming from two feet away. Their lips moved, but all I heard was “wwwssssssssssshhhhhhhhh.”

I got out of the boat and stood on the rock. I lost my shit. I froze. If this was a sitcom, someone would have slapped me in face and yelled “get a hold of yourself man!”

It was that bad.

To me, this was a lose-lose. Get back in the boat and the current launches us into rocks and we die. Stand paralyzed on the rock, and eventually I’d wither from heat exhaustion and starvation and die.

What they were screaming was, Get in the front of the boat and lean forward!

Lean forward?

Yes, lean forward!

But forward is where the rocks are!

The current will pull us away from them!

But the current is what put us up here!

Get back in the fucking boat before it takes off and knocks you in!

We’re gonna die!

It went against every instinct I had to get in the front of an inflatable raft, pointed directly at jagged rocks, and lean forward. But the experience of those who had done it before told me my instincts were wrong. Somehow, I got back in. Somehow, I leaned forward. And somehow, I’m here today to write about it.

There’s a parable here. Starting a business, leaving what’s comfortable, entering the unknowns of your life — jagged rocks, all of them. You can sit at your temporary resting place, collect your paycheck and merely exist, hoping the current settles down.

Or you can look all around you and trust the wisdom of those who have been there before. Think the baker on the corner didn’t risk everything to open his pastry shop?  Think Steve Jobs didn’t endure a few lumps to become Mr. Apple?

In his new book, Seth Godin says linchpins bring the ability to lean. “He can find a new solution to a problem that has caused others to quit,” he writes.

People take risks every day. Some of them work out. Some of them don’t. But the biggest risk is stasis. To do nothing is to rot. To be stationary is to die.

Lean forward.


Think This Person Will Get Hired?

Do something interesting. Do something worth talking about. Do something worth sharing.

That’s how you stay alive, vibrant, and employed (if you want to).

SF Lemonade Screening To Benefit Red Pencils

The Red Pencils are a San Francisco-based group of adfolk who are training for the 7-day, 545-mile AIDS/LifeCycle ride from San Francisco to Los Angeles. To raise money for this incredible cause, they’ll be holding a fundraising event on Feb 23 at the Barrel House, which includes a screening of Lemonade, Q&A with me, and a blow-out party afterwards.

To RSVP, visit http://www.redpencils.org/kickoff.

EVENT DETAILS:

  • WHERE: The Barrel House, San Francisco, CA
  • WHEN: Tuesday, February 23 at 7:00 PM (screening) and 9:00 PM (party).
  • COST: Asking for a $20 donation for the screening and after party, or a $15 donation for just the party.  All proceeds go to the Red Pencils and the AIDS/LifeCycle Ride To End AIDS

To RSVP, visit http://www.redpencils.org/kickoff.

What’s Next: A New Film About Detroit

(shot during our trip to screen in Detroit)

This post has been adapted from an earlier email sent to Lemonade subscribers.

Much has happened in recent weeks. Lemonade is now on Hulu, and was the #1 watched film for two days in a row. We’ve had screenings in about a dozen cities, and in the coming weeks we’ll be in San Francisco, Glens Falls, NY, Baltimore, Chicago, and Pittsburgh.  We’ve received over a hundred amazing submissions for the book (thank you!) and we’re working with literary agents to polish the proposal.

There’s been great momentum behind Lemonade, and I am incredibly thankful for your involvement. But for the rest of this post, I’d like to talk not about where Lemonade has been, but where it is going.

And that is to the city of Detroit.

Lemonade, Detroit will not be about the advertising industry nor will it lament unemployment. Rather, it will focus on a city that is embracing the reality that it can no longer depend on a single industry for its livelihood.

There’s no denying the dire circumstances in Detroit. And no film about the city’s reinvention can be told without acknowledging the hell it has seen. But there’s an amazing insurgence of the entrepreneurial spirit in Detroit, and the takeaway of this film will be about the disarming resilience of the people who live there.

These will be stories you don’t often hear about in the news, yet they are stories that need to be told.

In the coming weeks, we’ll be shooting a trailer. We’re looking for stories specifically in and about Detroit — people and businesses that have found a way to turn the economy on its head and make something great. If you happen to be one of those people, or if you know of any inspirational stories like these, please email detroit_stories [at] lemonademovie [dot] com with the subject “Lemonade, Detroit story submission.” We’d absolutely love your involvement.

Once the trailer is done, we will then use it to seek funding and sponsorships. If anyone reading this would like discuss that possibility, please email me at erik [at] pleasefeedtheanimals [dot] com.

Lastly, I want to thank you once again for all your amazing support of Lemonade, Please Feed The Animals, and this new film.  It can’t be overstated how much your emails and tweets mean and how important they’ve been in moving everything forward.

Sincerely,
Erik