Rejection is difficult no matter what form it takes. Being told you’re no longer needed by a company can feel like rejection of you personally (the corporate “it’s not you, it’s me). Add to that the surprise that’s usually associated with being let go and likely you’re going to feel pretty sucky. I did when I was laid off from an agency six years ago.
I’ve since transitioned out of advertising and into owning my own professional coaching firm. In that role, I work closely with the HR or organization development divisions of companies. These are the folks who strategically plan the people that are needed, the skills they should have and how much they can be paid – and, often, where cuts can be recommended. With that perspective, I’ll offer a few insights that might surprise you about your layoff:
- Talent doesn’t matter. So you put in fifteen-hour days for a pitch. So you’ve never had a bad review. So the clients love you. That’s all good for your integrity but likely not anything that could have saved your job. Most often, layoffs are made based on a salary level, title or position and everybody meeting those criteria, regardless of their talent or hard work, are cut. Ad agencies especially run extremely close to the bottom line. When clients decide they want less from an agency, they pay less, and there’s no magic pot of gold for the agency to tap into to hold people over to the next client. Even if you have a ton to offer the next client, your company simply can’t keep paying you.
- Your boss might not have been able to save you. You may have a great relationship with your immediate supervisor who made a great case for you. Sometimes it doesn’t matter and the decision to cut you was made at a much higher level. Even if your boss knew and was involved in the decision, he/she was faced with the task of cutting you or risking everybody’s job and possibly the future of the company. Given the choice between a really bad thing for a few or a worse thing for all, your boss was likely forced to go for the good of the whole.
- Your alliances at work might not carry over past your employment. This is especially true when you’re friends with survivors – people who didn’t make the last cut but fear they’ll be next. You might call them for sympathy and find they may not be very willing to kvetch with you. Recognize that the primal instinct to survive may have kicked in and social niceties may get set aside. Your former cube pal may have shared your triumphs and frustrations for months but when you’re out, they might be afraid that they’ll be next and put their own safety ahead of your friendship. Don’t be surprised if they’re not as willing to share your company-bashing.
- This industry might not fit you anymore. Advertising is a relatively young profession and as we age, our priorities change. What excited you about the business (trips to LA, nights out to expensive restaurants, late hours on really cool projects) may be the things you hate most now. With new priorities, it’s fair to re-evaluate whether the industry fits the lifestyle we want. Think about what possibilities your future held before you were laid off. If nothing had changed, what would have been in inevitable result? Now that you’re a free agent, what possibilities open up? What are other future outcomes that might happen now? If you’re open to wider possibilities, chances are, you’ll find more attractive options in your preferred futures now.
- You’re going to be okay. It might be hard to see but it’s important to know you will survive. More people than not in the great advertising jobs have been laid off. It’s a cyclical business and soon somebody somewhere is going to need your talents. Go enjoy yourself in the meantime, do things you might not have tried and expand yourself. The most important thing now isn’t that you get another job fast; it’s that you find the right job and that may take making a little space and detaching from your current career path to see it.
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Jeanne Schad is owner of Internal Relations Professional Coaching Resource. This former agency account service suit now works with companies to coach their people to have more fulfilling careers. You can join Jeanne for a webinar each Wednesday for out of work ad agency professionals on topics like: defining your own success; designing a job search action plan and staying accountable; finding fulfillment and a paycheck. Jeanne can be reached at jschad@internalrelations.com or (310) 823-8607, @jeanneschad, or http://www.linkedin.com/in/jeanneschad.
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Jeanne Schad, the AE-turned-business coach from the Lemonade trailer, writes her first post for PFTA: http://bit.ly/YqZ8s
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Some of the points are true especially #3,4 and 5.
However, point #1 is quite inaccurate. I’m not certain how much account service you have had but clients don’t pay less because they ask for less (that would be in a utopian world). The reality is quite different. They still ask for the more with less money, until several months down the road the agency tells them enough is enough. Clients pay less b/c their budgets have been cut, but they forget the agency still needs to pay bills and overhead. I have never in my experience been told to stop taking calls or do work because the client hasn’t paid us, or is asking for too much with too little fee.
Additionally, talent does matter. The difference between an A+ and an A is what keeps you employed. I agree you can still be a star and get laid off, but it’s all about chances of survival, and they are higher on your end if you are an A+.
Giddy Up,
You’ve never had a client cut 50% of the budget, including media, then take much of that work in house? Or stop running TV? Or shify their whole strategy to direct? Agencies cut people when clients cut budgets. I don’t think ths point is debatable.
Thanks for the comments, Giddy Up. It’s true that clients often expect work to be done for free these days — an expectation that’s not just true in advertising now. (Chris Anderson, editor of Wired, wrote a great book on the subject called “Free”.) Cash flow is a challenge for any business and agencies are especially vulnerable (they can’t easily just go sell more widgets). When the media budget gets slashed or clients decide to produce fewer pieces of creative, the easiest overhead expense to cut is salary. Legally, it’s often easier for companies to cut everybody with a certain title or salary level than to hand-select the best and worst talent and open the door to greater liability. I’m not endorsing this technique and it doesn’t always happen but it’s quite common. You are correct that talent does matter when it comes to networking and the people you worked with will remember if you were good or not when they go elsewhere. Reputation is important; it just might not save your job.
Thanks for the dialog.
My guest blog posting on Please Feed the Animals: 5 biggest surprises about getting laid off. http://tinyurl.com/lhmg3c (via @jeanneschad)
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Admin
Obviously when a client wants less work from an agency they either cancel the program, take it in house or shift to a different agency that handles interactive/direct/retail.
But at the same token, I and my colleagues have been on projects where the client got so much more work for so much less money. Why? Many reasons including top dogs at agency wanting to secure good relationships with client, or hoping to get more business in the future. It’s not a good business practice but it happens. I can’t tell you how many times I have been “waived off” from attempts to secure extra fee for the extra work. I have seen it/been on these projects more than a few times and at more than one agency.
The Five Biggest Surprises About Getting Laid Off http://bit.ly/s4U1e
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The five biggest surprises about getting laid off. http://tinyurl.com/m4v9st
This comment was originally posted on Twitter
“The Five Biggest Surprises About Getting Laid Off.” A guest post on PFTA by @jeanneschad http://bit.ly/9UsTP
This comment was originally posted on Twitter
Found this helpful ‘n true! RT @creny RT @eproulx: “The Five Biggest Surprises About Getting Laid Off.” @jeanneschad http://bit.ly/9UsTP
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